Configurable customer operations platform

Turn complex customer conversations into coordinated action

iService captures, routes, guides, and preserves high-volume digital customer work across email, forms, portals, and chat.

Built for high-volume digital inquiries and complex service workflows.

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One connected model, from inquiry to insight

  1. receive
  2. filter
  3. classify
  4. route
  5. respond
  6. automate
  7. search
  8. escalate
  9. report
How is iService different from a shared inbox, help desk, or standalone chatbot?
Dimension iServiceShared inboxGeneric help desk
Configurable workflows and guided answer panels YesNoLimited
Interaction search with semantic sorting YesNoLimited
Grounded RAG with human escalation YesNoLimited

Guide the work, not just the ticket

Generic response screens cannot guide every exception, approval, or service process.

iService presents a custom answer panel based on the interaction topic or system context, showing the exact information and actions a task requires.

  • No-code, drag-and-drop workflow builder
  • Answer panels with customer action buttons
  • Approvals, notifications, and structured data capture

See Workflow Automation