FULL RELEASE
New filter actions, support for Microsoft and Google identity providers, secure messaging, and updated customer portals demonstrate commitment to security and efficiency.
January 11, 2023 – FOR IMMEDIATE RELEASE
Austin, Texas –
One-to-One Service.com, Inc., a leading provider of customer support software, is excited to announce the release of iService® 9.1, the latest evolution of its customer interaction platform. This innovative update introduces a powerful set of new features designed to deliver a more efficient, secure, and streamlined experience for both customers and support agents within its Support Ticketing System.
Key features in iService 9.1 include:
Filter Actions for Enhanced Acknowledgments Now, customers and agents will have more options for sending acknowledgments, allowing for a smoother and more personalized communication experience.
Support for Microsoft and Google Login iService 9.1 integrates with popular login providers, Microsoft and Google, for a seamless and secure authentication process. This feature simplifies user access and enhances account security.
Quick Secure Message Feature iService 9.1 introduces the Quick Secure Message feature, which enables users to send secure messages to any email address with ease. This feature ensures sensitive information is protected while maintaining efficient communication between customers and support agents.
Wizard for Configuring Customer Portals The new iService 9.1 update offers a wizard for configuring customer portals, making it easier than ever for customers to ask questions, read their history, view knowledge base articles, manage mailing subscriptions, and access their contact information. This feature enhances the customer experience by providing a user-friendly, self-service support platform.
iService remains committed to providing exceptional customer support solutions and continuously improving its product offerings. Scott Whitsitt, founder and CEO of iService, emphasized the importance of information security, stating that “this new release includes a number of features that demonstrate how enhancements to information security can also improve agent productivity.” The release of iService 9.1, which further strengthens its Support Ticketing System, demonstrates the company’s dedication to reducing friction in the support process and commitment to information security.