Request a DemoCommon use case
iService turns one escalation form into a separate tracked ticket for every team that must act. Each team receives its own notifications and works in parallel, while every ticket remains joined to the originating interaction record. You can follow the full response without copying status updates between queues or rebuilding the escalation history.
Separate team queues make the full response difficult to follow when updates must be copied by hand.
iService gives every responsible team a tracked ticket and its own notifications. The tickets remain joined to the originating interaction record as teams complete their work. You see the current status of the escalation in one place, and the record preserves its full history across separate owners and queues.
Several teams must act at the same time and remain accountable for their own work.
Complex Workflows fits service operations where one escalation requires several teams to act at once. The workflow assigns each team a separate tracked ticket and keeps every part connected to the same interaction record. Each team owns its work while you retain a complete view of the response.
An iService escalation form starts the workflow for every responsible team.
The form creates a separate tracked ticket for each team and sends the notifications that move their work forward. Every team receives its own ticket in its own queue. Teams work their parts in parallel, and their tickets remain joined to the originating interaction record. The record shows the status and history of the full escalation while each team manages its assigned work.
One service escalation requires three teams to investigate at the same time.
A coordinator submits one iService escalation form. The workflow creates three tickets and sends each team its notification. Each team opens its own ticket, records its work, and completes its part. The originating interaction record keeps all three tickets and their status together. The coordinator follows the complete response from that record while each team works in its own queue. The record preserves the sequence without copied status messages.
Separate tickets and notifications coordinate several teams around one escalation.
Complex Workflows creates tracked work for multiple teams and keeps every ticket joined to one interaction record. Each team receives its own notifications and works its part of the escalation. Approvals serves a different purpose: it handles authorization decisions for one request.
Separate team tickets remain connected to the escalation that created them.
iService joins every team ticket to the originating interaction record. Each team works from its own queue, and the shared record retains the escalation’s context and status. You can review the complete response without collecting updates from separate tickets or rebuilding the history afterward.
Bring an escalation that requires several teams to act. We will show how one form creates their tickets and notifications, then keeps every part joined to the originating interaction record.