July 3, 2023 – FOR IMMEDIATE RELEASE
Austin, Texas – One-to-One Service.com, Inc., a leading provider of customer support software, announce today the release of iService® 9.3. This update introduces a suite of new features and improvements designed to offer users more flexibility and customization. “With Version 9.3, we’re introducing a set of advanced tools and capabilities that can be a game changer for the agent experience,” said Scott Whitsitt, Founder and CEO. “We’re continuing to provide ways to optimize workflows and improve agent productivity by providing the right interface at the right time.” These enhancements are built to streamline operations and help support teams increase agent productivity while delivering excellent customer experiences.
The new features to improve agent productivity in Version 9.3 include:
New Workflow Tools: A robust suite for orchestrating custom processes, including a Workflow Builder for customizing agent menus for various interactions, a Submit Form Builder for creating tailored data collection forms, and an Agent Action Panel Builder for adjusting agent menus under various scenarios.
Webhook Action: A novel functionality that can be implemented in filters and forms to transfer interaction details to other systems, providing seamless integration with external applications and amplifying the interoperability of iService.
Email to SMS: This update introduces a separate login type for Email to SMS (E2S) users, enabling those who send SMS messages from iService to use an email to SMS process.
Dashboard Admin Update: The Dashboard admin page now supports the direct addition of custom HTML, providing users with more customization and flexibility.
The team at iService is focused on continuously improving the user experience and the platform’s functionality to improve agent productivity, solidifying its standing as the go-to customer engagement software solution for enterprises.